Zemanta, an Outbrain company, is seeking a customer- and data-obsessed Customer Success Manager. The position is based in Ljubljana, Slovenia. You’ll be working closely with your global colleagues from other offices, including Product, Sales, Marketing and Engineering teams. You’ll build strong relationships and establish clear lines of communication with clients and partners across the globe. The ideal candidate is an enjoyable and energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure flawless campaign execution.
Requirements
In your first month, you should find your bearings, begin to grasp Zemanta products and start to build key internal and external relationships. You will shadow and support your Customer Success team members and you should feel comfortable navigating our internal systems. You will start communicating with clients, and monitoring and reporting on campaign performance.
After four months, you’ll be proficient in the Zemanta One platform and conduct customer on-boardings, helping clients to get familiar with our platform and services, while highlighting Zemanta's key features.
After eight months, you'll manage a portfolio of clients, implementing customer success strategies to improve quality of service and reduce customer churn. Also:
Benefits
What we offer is an opportunity to work on an exciting global project used by some of the most recognisable brands in the world and cutting edge tech. You’ll be working as a part of a global team, with peers from across the world US, Brazil, Europe, Israel, Japan, Singapore, and Australia. We care deeply and invest heavily into developing our team, setting up everybody for growth and success. We empower every team member to contribute at all levels of our process and product. We are offering full-time employment with a 6-month trial period.
Please note that this role requires working hours from 10am to 18pm CEST.